Investigation Conducted by Google Ads on Bugs Affecting Payment Methods and Credit Card Updates
Google Ads users have recently been experiencing issues with updating their payment methods and credit card details. This bug was first identified by marketing consultant Lior Krolewicz, who noticed a “Fix issues” button on his X account. However, when his client tried to update their credit card details using this button, they encountered an error message.
Soon after Krolewicz flagged this issue, other marketers started sharing similar experiences. Menachem Ani, the Founder and CEO of JXT Group, mentioned that he had seen the same problem the previous week but thought it was a one-time occurrence. Mark Subel from Two Wheels Marketing also reported being unable to update their client’s credit card earlier that day.
Google Ads has acknowledged the issue and is actively working to resolve it. Ginny Marvin, the Google Ads Liaison Officer, confirmed the problem and assured users that the team is working diligently to fix it as quickly as possible. However, Google has not provided a specific timeline for when the issue will be resolved.
In addition to the payment and credit card update problems, Google Ads is also investigating error messages related to “confusing ad text” and other content quality labels. Users affected by these issues may experience error messages, high latency, or other unexpected behaviors while using the platform. Google has stated that more information will be shared soon but has not provided a specific date or time.
It is important for Google Ads users to know that if they are facing these issues, it is not a problem on their end. The bugs affecting payment methods and credit card updates are being addressed by Google Ads, and they are actively working on a solution.
Overall, it is reassuring to know that Google Ads is aware of these bugs and is working to fix them promptly. Users can expect an update from Google Ads in the near future regarding both the payment and credit card update issues and the error messages related to ad text and content quality labels.
As always, it is recommended for users to stay updated with the latest news from Google Ads and to reach out to their support team if they encounter any issues or have any questions.
