In this article, we will discuss the benefits of adding live chat to your WordPress site and provide a tutorial on how to do so. Live chat can provide faster and more convenient support for your visitors, which can lead to increased customer satisfaction and conversions.
Pros of WordPress Live Chat
There are several advantages to adding live chat to your WordPress site. Firstly, it is easy and cheap (if not free) to set up. Additionally, you can customize the chat app to match your website’s design. Live chat also provides faster support, which means visitors won’t have to wait for an email or phone call response. This can save you time and reduce service disruptions, leading to more revenue.
Another benefit of live chat is that one operator can serve multiple customers simultaneously, making it a cost-effective solution for businesses of all sizes. You can also outsource live chat to a third-party provider, giving you access to a talented pool of professionals who can provide world-class support 24/7.
Targeted Live Chat
Live chat also provides valuable analytics that can help you offer better support and market your other products. For example, you can gather data on visitor behavior and use it to offer personalized recommendations or promotions. You can also use live chat to collect email addresses for future marketing campaigns.
Furthermore, live chat allows you to control the conversation and ban users who do not comply with your chat regulations. This gives you more control over the customer experience and allows you to collect valuable feedback that can help you improve your products and services.
Cons of WordPress Live Chat
While there are many benefits to adding live chat to your WordPress site, there are also some potential drawbacks to consider. For example, if you install live chat but do not let your customers know your availability, they may become frustrated when they cannot reach you. It is important to clearly state your hours of availability or use a plugin that converts the live chat into an email form for lead generation when you go offline.
Another potential issue is dealing with abusive customers who may disrupt your support. However, you can ban users who do not comply with your chat regulations to prevent this from happening.
How to Add Live Chat to Your WordPress Site
To add live chat to your WordPress site, we recommend using the WP Live Chat Support plugin by WP-LiveChat and company. This plugin is easy to install and offers a range of features that can help you provide better support to your visitors.
To get started, install and activate the WP Live Chat Support plugin. Once activated, you will see a live chat button on your website that visitors can use to initiate a chat session with you.
You can customize the chat box settings by clicking on the “Modify Your Chat Box Settings” link. Here, you can change the appearance of the chat box, add agents, customize your offline message, and more.
The WP Live Chat Support plugin also offers analytics that can help you gather information about your visitors and improve your support. You can see which pages visitors are on, where the chat was initiated from, and even their IP address.
Other WordPress Live Chat Plugins
There are several other WordPress live chat plugins worth mentioning, including Tawk.to Live Chat, Zendesk Chat, and LiveChat. Each of these plugins offers unique features and benefits that may be suitable for your business needs.
In conclusion, adding live chat to your WordPress site can provide faster and more convenient support for your visitors, leading to increased customer satisfaction and conversions. With the WP Live Chat Support plugin, you can easily customize your chat box settings and gather valuable analytics to improve your support. Give it a try and see how it can benefit your business today!