Investigation Underway by Google on Exporting Zero Values in Google Ads Report Editor
If you’re an advertiser using Google Ads Report Editor, you may have recently encountered a frustrating issue. Many users are reporting that when they export reports from the tool, the data is showing zeros instead of the actual numbers. This glitch has caught the attention of Google, and they are currently working on a fix to resolve the issue.
The problem was initially brought to light by Greg Kohler, who goes by the username PPCGreg. He posted a screenshot on social media showing a sample report export filled with blank data and zeros. The image quickly gained attention, and similar complaints began pouring in from other advertisers on various forums.
Google’s response to the issue came from AdsLiaison, Ginny Marvin. She acknowledged that the team is aware of the problem and assured users that they are actively investigating it. However, she did not provide a specific timeline for when the issue will be resolved.
Advertisers who rely on Google Ads Report Editor for their reporting may feel frustrated by this glitch. Whether you’re reporting for clients or for yourself, the inability to access accurate data can be a significant setback. In the meantime, Google suggests using the main Google Ads interface to view and export data. Additionally, it’s worth noting that the Google Ads API may still be functioning properly, so that could be an alternative option for obtaining data.
If you need immediate access to your data, it’s advisable to steer clear of the Google Ads Report Editor until the issues are fixed. Alternatively, you can wait for Google to resolve the problem before using the tool again. We will keep you updated on any developments regarding this issue.
UPDATE: As of around 2:15 pm ET, reports have come in suggesting that the problem has been fixed. Users are advised to check if the issue persists on their end.
In conclusion, if you’re an advertiser experiencing issues with the Google Ads Report Editor, rest assured that Google is aware of the problem and actively working to resolve it. In the meantime, utilize other reporting views such as the main Google Ads interface or the Google Ads API. We will continue to monitor this situation and provide updates as necessary.
